Frequently Asked Questions

Everything you need to know about shopping with GLENCREAG

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location but generally range from 10-21 business days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

GLENCREAG accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my package in real-time?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.

Are GLENCREAG products covered by a warranty?

All of our products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and photos of the defect.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and applicable customs duties are calculated at checkout based on your specific destination.